I have NOT received order confirmation and/or shipping confirmation email(s) yet. 

You will receive an automated order confirmation email right after you make an order with us. If you have not received your order confirmation within 1 hour, please contact us at cs@shoppiin.com right away. If you have not received shipping confirmation email within 1 business day, please contact us at cs@shoppiin.com right away.

There's a strong chance that you have entered the wrong email address when you placed your order. Please contact us with your name and your correct email address.  We will update your order with the correct email address and re-send the order confirmation and/or shipping confirmation right away.


Which internet browsers should I use to view ShopPiin.com correctly?

ShopPiin.com is optimized for viewing in Microsoft Internet Explorer 9 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Apple Safari 5 or above.

You can download and install latest versions of these browsers here:


When will my order ship?

Please allow up to 24 business hours (excluding holidays and weekends) to process and ship your order.

However, we do our best to ship out all the orders placed before 2 PM PST, Monday through Friday, on the SAME business day. 


What should I do if I want to return/exchange an item that I ordered?

You want to return something? NO PROBLEM!

First, contact us at returns@shoppiin.com within 14 days of delivery. The Return Authorization Number has to be issued within 14 days of delivery. Please let us know the order number, item name, and the size, and we will send your RA#. Fill out the Return Form, pack them all together, and ship them back. That's it!

Non-Refundable Items
All Final Sale items
Swimming suits
Gift Cards

How to Exchange

**The best thing to do is to return your item for a full refund and place a new order at the same time. Placing the new order now just ensures that you’ll get it quickly, and that it won’t go out of stock.


Which payment method I can use?

We accept the following forms of payment:

American Express

Your account will not be charged until your order has shipped.


I made a mistake on my order. Any way to change or cancel this order?

If you find out that you made a mistake, please contact us at customercare@shoppiin.com as soon as possible! If the package hasn't shipped out yet, we may be able to change or cancel your order at the time. 


Can I add more item to my existing order?

We can not add item to an existing order.  Please make another order for the additional item, and let us know.  We will gladly waive your shipping fee if the second order was made within 12 hours.


Do you charge tax?

CA sales tax will be applied to orders shipped to California. Our warehouse is located in Fullerton, CA. 


Is it safe to use my credit card on ShopPiin.com?

YES, the data is transmitted SSL-encrypted.

We take security very seriously and therefore have rules and regulations in place to make sure nothing happens out of the ordinary and that your transaction is carried out as smoothly and safely as possible with todays technology.

We DO NOT store customer's credit card information.


Can I track my order?

YES, you will receive a shipping notification email with tracking number(s) once the package is shipped out (Please wait 1 business day until you will be able to track the shipment). No shipping notification email?  Please let us know, we will re-send you one right away! 

You can simply track your order by logging in to your account, go to My Account, click on Order# to go to Order Detail, then you will see the tracking number(s) for each product(s) there. Click on the tracking number will take you to USPS.com tracking result page.


I am not sure what size I should get. What can I do?

Please see our Size Guide for general guide line on sizing. If you are still unsure about sizing, please contact us, we are here to help! 

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